Services & Support

At GreatGuide, we go beyond supplying audio systems we provide full support to keep your tours running smoothly, cost-efficiently, and without interruption.

Content Management System (CMS)

Our innovative CMS platform empowers you to take full control of your tour content. Whether you need to adjust routes, add new points of interest, or update commentary, our user-friendly system allows you to make changes in real time. Thanks to a professional modem, all updates are applied and uploaded instantly across your fleet, giving you ultimate flexibility.

  • Our CMS is a central, easy-to-use portal that puts you in full control of your tours.
  • Add or update routes, points of interest, and commentary whenever you need.
  • Upload content instantly and remotely via the professional modem inside the CPU.
  • Manage multiple languages for international guests.
  • Ensure your tours remain up-to-date without needing external support.

GreatGuide Remote & Helpdesk

GreatGuide Remote is our unique service concept that ensures continuity, efficiency, and real-time support across your fleet

Included services and tools:

  • Remote Technical Service – Direct access to our helpdesk via WhatsApp, phone, mail, or video calls. Our team can even log into your system remotely to solve issues quickly.
  • Route Creator – Build or modify routes easily through our CMS platform.
  • Fleet Updates – Instantly upload new content, routes, or software remotely to all vehicles in your fleet.
  • Track & Trace Portal – Monitor your buses, boats, or city trains in real time, with map integration and optional iFrame embedding on your website.

Tailor-Made Content, Enhanced by AI

Great tours start with great stories. Our team of writers, translators, and creatives craft authentic content that captures the spirit of your destination. With the latest AI technology, we deliver natural-sounding voice-overs, scalable multilingual content, and fast updates without losing the human touch.

Services include:

  • Custom story & script development
  • Translations into unlimited languages
  • Professional & AI-generated voice recordings
  • Content for audio, video & apps

Bring your tours to life with stories that connect, inspire, and evolve.

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